Very helpful and patient>
Service staff talk a good game but the service behind them doesn't back them up.
You are treated like someone special
Car working well after repair
Good customer service and explanation of work carried out etc.
I can only judge as to how I feel by the staff that dealt with the service. I have total faith in them.
Booking the service was easy, dropping my car off and collecting the courtest car was straight forward and I was phoned when my car was ready to collect.
So polite and helpful. Very efficient. Much better experience than the dealership where I bought the car from
I have no reason not to award 5 stars. Loved how my service report was talked through with me & car cleaned upon collection.
The dealership was friendly, lively and welcoming Our advisor , Josh Dony, was incredibly knowledgeable about the product and was enthusiastic to give advice and options (unlike Wilmslow & Stockport dealerships which were underwhelming!)
Hire car given call given when car ready collect, staff always helpful
Polite helpful staff great priced mot
Quick service. Helpful staff, however service counter was not reset so another visit was required
Efficient, friendly & extremely helpful.
They were very polite and professional, the car was ready on time for collection.
A couple of minor faults were identified following an MOT and even though there was only two days before the 3 year warranty expired, the work was booked in for the following week at no charge
I did feel rather disappointed really, when you spend £24,000 on a mini which is not a year old and you have an extra fitted to it that someone cannot just spend 5 minutes explaining it to you.
Work was done to the timescales we were given and the car was returned nicely valeted.
Well the purchase was very straight forward and easy,even though there was paperwork to get through naturally it seemed quite quick and hassle free,brilliant! I collected my new mini from Blue Bell in Crewe and it was just the best experience!!!
Always a friendly environment, always put customers before themselves!:)
Car dropped off and collected in time 1 1/2 hours later
all staff helpful and friendly and good communication
Got the deal I wanted with no issues
Highly professional team that makes the experience more like a family event than a customer / supplier relationship
Brilliant customer service
Every care was taken to provide us with the car we wanted. Shelly went "above and beyond" to ensure that we were happy with the outcome.
I sometimes feel they say you have a problem when it isn't necessarily an immediate problem.
Salesman down to earth, genuine. His colleague also extremely helpful with new IT software.
All went smoothly
We received proactive communication regarding a recall and were then looked after brilliantly by all at Mini Crewe.
Great communication, and realistic time frames
Always looked after well at Blubell
Everything was explained well and we were not pressured into buying. Salesman was really good and helped us with any issues. We didn't think we could afford the car at first. But we're now the proud owners of a very nice mini.
Appointment made for 7am with agreed courtesy car. Arrived at 7 as agreed but no Technician available till 8.30 and no courtesy car available followed by a 3 hour wait.
Friendly and efficient service
As above - service really is 5 star, lovely friendly informative staff and my car was washed ??
Kelly in service was very professional and helpful at all times when I waited for the cars service and Mot to be done on each occasion.
All very efficient.
Well looked after
Before i bought it it was fine, once i had said i wanted it then the interest in my purchase fell . It was the end of august, so they wanted it to go through quickly , the sales team were busy with September launch . things left out at handover
Unfortunately had to return after each previous service to sort an issue.
My car was serviced and cleaned friendly staff - came to make a fuss of my dog and chat
Aaron was very helpful and not pushy to make sale
Friendly, professional and helpful. Answered all questions.